Resources
| Part | Ch # | Chapter Title | Download |
|---|---|---|---|
| I. Introduction | 1 | The Role of Analysis in Local Government | |
| II. The Basics | 2 | Central Tendency and Dispersion | Ch 2 Tools Template |
| 3 | Performance Measurement and Monitoring | ||
| 4 | Smoothing Data Trends by Using Moving Averages | Ch 4 Tools Template | |
| 5 | Sampling for Analysis | ||
| 6 | Basic Statistical Testing: Correlation and Chi-Square | Ch 6A Tools Template Ch 6B Tools Template |
|
| 7 | Sensitivity Analysis | Ch 7 Tools Template | |
| 8 | Break-Even Analysis | Ch 8 Tools Template | |
| 9 | Detecting Meaningful Differences in Average Performance | Ch 9 Tools Template | |
| III. Analyzing a Unit’s Capacity to Meet the Demand for Service | 10 | Demand Analysis | |
| 11 | Work Distribution Analysis | Ch 11 Tools Template | |
| 12 | Using Performance Standards | ||
| 13 | Staffing Analysis | ||
| 14 | Staffing Factor Calculation: Projections for Uninterruptible Services | Ch 14 Tools Template | |
| IV. What Does It Cost? | 15 | Adjusting for Inflation When Comparing Revenues or Expenditures | Ch 15 Tools Template |
| 16 | Basic Investment Calculations: Figuring Interest Rates and Yields | Ch 16 Tools Template | |
| 17 | The Time Value of Money: Opportunity Costs, Discounting, Compounding, Future Value, and Present Value | Ch 17 Tools Template | |
| 18 | Simple Options for Annualizing Costs of Capital Items: Usage-Rate and Straight-Line Depreciation | Ch 18 Tools Template | |
| 19 | Identifying the Full Costs of a Program | Ch 19 Tools Template | |
| 20 | Calculating Go-Away Costs for Privatization Decisions | Ch 20 Tools Template | |
| 21 | Life-Cycle Costing | Ch 21 Tools Template | |
| 22 | Lease or Buy? | Ch 22 Tools Template | |
| 23 | Cost-Effectiveness Analysis: A Truncated Version of Cost-Benefit Analysis | ||
| V. Process Improvement | 24 | Pareto Charts | Ch 24 Tools Template |
| 25 | Cause-and-Effect Diagrams | ||
| 26 | Process Flow Charts | ||
| 27 | Control Charts | Ch 27 Tools Template | |
| VI. Other Analytic Opportunities and Techniques | 28 | Citizen Surveys and Customer Surveys | |
| 29 | Analyzing Survey Data: Revealing Graphics and Simple Statistics | Ch 29 Tools Template | |
| 30 | Financial Condition Analysis | Ch 30 Tools Template | |
| 31 | Random Chance or Bias? A Practical Use of Binomial Probability Distribution | Ch 31 Tools Template | |
| 32 | Forecasting | Ch 32 Tools Template | |
| 33 | Analysis of Operations via Benchmarking | ||
| VII. Presenting Analytic Evidence | 34 | Presenting Analytic Evidence: Tables or Graphs? | |
| VIII. Wrap Up | 35 | The Place of Analysis in a Political Environment |